Mainstreet

Clinical Concierge / Unit Clerk

US-TX-Round Rock
4 months ago
Job ID
2017-1366
# of Openings
1
Category
Hidden (23870)

Role Description

The Clinical Concierge provides direct support to patients to establish an exceptional experience. This role assists clinical staff with electronic records maintenance, orders and audits, and supports the clinical team by maintaining schedules and supplies.

 

Additional Responsibilites: 

  • Serve as Concierge to patients and their visitors by providing immediate contact, communication and support
  • Answer the telephone and direct phone calls
  • Assist patients, family members and staff with inquiries regarding guest and property information
  • Help maintain patient privacy by ensuring only approved visitors are given access to the RRC beyond the lobby
  • Provide back-up coverage for Front Desk Concierge
  • Assist patients as needed with room service ordering or any additional requests.
  • Prepare off-site physician appointment packet for patient to deliver to physician
  • Nurse call central operator if calls are not answered by attending nursing staff
  • Manage transportation dispatch
  • Secure signatures on admission documents

What we’re looking for

  • High school diploma or GED; Associates Degree or Certificate from a Hospitality-related program is preferred

  • Three years’ successful experience in a role interfacing with customers, the general public, or groups

  • Excellent communication skills with a hospitality mindset

  • Proficient with Microsoft Office Suite

Our Mission: Transform Lives

Mainstreet Health is a division of Mainstreet, the nation’s premier developer of transitional care properties. Mainstreet properties have won the Senior Housing News’ Architecture & Design Award in the skilled nursing category in 2013, 2014 and 2015.

Mainstreet Health uses a disruptive care model that’s based around building an incredible health care environment and providing care that focuses on the patient as a person. When you work with Mainstreet Health, you’re a part of something innovative, something different, and something that’s making a difference in this world — all while being in a place where you love to work.

 

Our Mission - TRANSFORM LIVES 

Our Vision - BUILD LASTING VALUE 

Our Core Values - 

  • Leading boldly with excellence
  • Disrupting and innovating
  • Inspiring others

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