• Clinical Concierge, FT Monday - Friday, 2:00 p.m. - 10:00 p.m.

    Job Locations US-TX-Round Rock
    Posted Date 3 weeks ago(1/2/2019 9:41 AM)
    Job ID
    # of Openings
    Administrative Support
  • Role Description

    The Clinical Concierge provides direct support to patients to establish an exceptional experience. This role assists clinical staff with electronic records maintenance, orders and audits, and supports the clinical team by maintaining schedules and supplies.


    Additional Responsibilities: 

    • Serve as Concierge to patients and their visitors by providing immediate contact, communication and support
    • Answer the telephone and direct phone calls
    • Assist patients, family members and staff with inquiries regarding guest and property information
    • Help maintain patient privacy by ensuring only approved visitors are given access to the RRC beyond the lobby
    • Provide back-up coverage for Front Desk Concierge
    • Assist patients as needed with room service ordering or any additional requests.
    • Prepare off-site physician appointment packet for patient to deliver to physician
    • Nurse call central operator if calls are not answered by attending nursing staff
    • Manage transportation dispatch
    • Secure signatures on admission documents

    What we’re looking for

    • High school diploma or GED; Associates Degree or Certificate from a Hospitality-related program is preferred

    • Three years’ successful experience in a role interfacing with customers, the general public, or groups

    • Excellent communication skills with a hospitality mindset

    • Proficient with Microsoft Office Suite

    *Applicants must be a least 18 years of age to apply.

    Our Mission: Transform Lives


    Our Mission - TRANSFORM LIVES 


    Our Core Values - 

    • Leading boldly with excellence
    • Disrupting and innovating
    • Inspiring others


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